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Welcome to our Support Portal. Search for answers using the search box below.
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PRIOjet
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Logistics Agency
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OBC
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Transport Customer
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CO2 Emissions
The PRIOjet service
Data Processing
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Data Center
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Data privacy for Agencies
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Data privacy for OBC
Payment & Billing
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Payment via Paddle
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Subscriptions
- How can I change my subscription plan?
- From which countries can PRIOjet Service be paid?
- How to enter a discount code for subscription booking?
- What is the difference between a discount code and an invitation code?
- When and how can I cancel my subscription?
- I don't want to continue using my account after the 14-day trial period, what do I have to do?
- Where can I enter the company details for the subscription invoice?
- How do I enter the VAT number so that I may not have to pay VAT with the invoice?
Getting Started
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Account Setup
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App and Platform Usage
OBC Management
Job Management
Track & Tracing
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Time Planning Overview
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Time Planning Essentials
- Do I have to use all Track and Tracing points and Time Planning points?
- Can I disable a track and tracing point?
- Can I enter several flights in the Track and Tracing / Time Planning?
- How can I use Track and Tracing for an order with several couriers?
- Can I add my own individual Track and Tracing / Time Planning points?
- Can I rename the Track and Tracing / Time Planning points?
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Creating and Updating the Time Plan and Flight Information
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Job Updates and Notifications
- How do I see the updates from the OBC?
- Why are some chat messages displayed in green?
- How and who is informed about changes in Track and Tracing / Time Planning?
- How is the courier informed about changes in Track & Tracing / Time Planning?
- Can I receive the tracking points by e-mail?
- Where does the automatic flight data come from?
Account Management
- Can other agencies see my connected couriers?
- How to invite other agents or agency employees on the platform?
- What are the differences of the agency user roles?
- How to remove an agency user?
- Can I reactivate my employee account after having previously deleted it?
- Can I invite more team members/employees than are included in my booked plan?
- Is my order data saved after completing the order?
- Are my data and documents safe on PRIOjet and how are they secured?
Payment & Billing
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Payment via Paddle
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Subscriptions
- How can I change my subscription plan?
- From which countries can PRIOjet Service be paid?
- How to enter a discount code for subscription booking?
- What is the difference between a discount code and an invitation code?
- When and how can I cancel my subscription?
- I don't want to continue using my account after the 14-day trial period, what do I have to do?
- Where can I enter the company details for the subscription invoice?
- How do I enter the VAT number so that I may not have to pay VAT with the invoice?
Getting Started
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Account Setup
- I was invited to PRIOjet Logistics by an agency, what do I have to do now?
- Can I register as a courier without an invitation?
- How do I get an invitation from my logistics agency?
- How do I sign up? / How can I register?
- How to Create an OBC Account?
- How can I set up my profile?
- How to upload profile information?
- How to update your profile and add document information (passport, visa, etc.)?
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App and Platform Usage
- Is the PRIOjet app free of charge for OBCs?
- Is it possible to work with more than one agency on PRIOjet?
- I have received an invitation code, what to do next?
- What operating systems does PRIOjet support?
- Can I also use PRIOjet on a browser / desktop PC?
- In which languages is PRIOjet available?
- Why does the app goes back at the beginning when I open the SMS/Phone verification notification message while registering?
- Is the PRIOjet app available in dark mode?
Job Request Handling
- How can I accept a transport job?
- What if I get two jobs from the same day from two different agencies?
- How can I send files via the chat?
- How can I use the Availabilities feature?
- As a courier, I would like to use the "Schedule availability" function to share my future availabilities with my connected agencies. When I select the function, I receive the message: "This runway is closed for you".
- I accidentally rejected a job, how can I undo it?
- Which other logistics companies use PRIOjet?
OBC Profile
- Are my data and documents safe on PRIOjet and how are they secured?
- I have several nationalities and several passports; can I enter them all in PRIOjet?
- Visa and travel permits
- I am a member of several frequent flyer programs and different status levels, can I enter them all into PRIOjet?
- Vaccination certificates
- Health test reports
- What are background documents and are they mandatory?
- Other documents
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My Agencies
Track & Tracing
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Time Planning Overview
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Job Schedule and Flight Data
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Job Updates and Notifications
- Where can I enter my job updates?
- Do I have to use all Track & Tracing points?
- Can I add my own individual Track and Tracing / Time Planning points?
- Can I rename Track and Tracing / Time Planning points?
- How do I use track & tracing for a mission with several couriers?
- How is the agency informed about job updates?
- Why are some chat messages displayed in green?
- How and who is informed about changes in Track and Tracing / Time Planning?
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Tracking Points Management
Payment & Billing
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Payment via Paddle
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Subscriptions
- How can I change my subscription plan?
- From which countries can PRIOjet Service be paid?
- How to enter a discount code for subscription booking?
- What is the difference between a discount code and an invitation code?
- When and how can I cancel my subscription?
- I don't want to continue using my account after the 14-day trial period, what do I have to do?
- Where can I enter the company details for the subscription invoice?
- How do I enter the VAT number so that I may not have to pay VAT with the invoice?
Offsetting OBC Job CO2 Emissions