How can we help?
Welcome to our Support Portal. Search for answers using the search box below.
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Getting Started
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- I was invited to PRIOjet Logistics by an agency, what do I have to do now?
- Can I register as a courier without an invitation?
- How do I get an invitation from my logistics agency?
- How do I sign up? / How can I register?
- How to Create an OBC Account?
- How can I set up my profile?
- How to upload profile information?
- How to update your profile and add document information (passport, visa, etc.)?
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- Is the PRIOjet app free of charge for OBCs?
- Is it possible to work with more than one agency on PRIOjet?
- I have received an invitation code, what to do next?
- What operating systems does PRIOjet support?
- Can I also use PRIOjet on a browser / desktop PC?
- In which languages is PRIOjet available?
- Why does the app goes back at the beginning when I open the SMS/Phone verification notification message while registering?
- Is the PRIOjet app available in dark mode?
- How to enable push notifications?
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Job Request Handling
- How can I accept a transport job?
- What if I get two jobs from the same day from two different agencies?
- How can I send files via the chat?
- How can I use the Availabilities feature?
- As a courier, I would like to use the "Schedule availability" function to share my future availabilities with my connected agencies. When I select the function, I receive the message: "This runway is closed for you".
- I accidentally rejected a job, how can I undo it?
- Which other logistics companies use PRIOjet?
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OBC Profile
- Are my data and documents safe on PRIOjet and how are they secured?
- I have several nationalities and several passports; can I enter them all in PRIOjet?
- Visa and travel permits
- I am a member of several frequent flyer programs and different status levels, can I enter them all into PRIOjet?
- Vaccination certificates
- Health test reports
- What are background documents and are they mandatory?
- Other documents
- How can I cancel my paid OBC subscription?
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Track & Tracing
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- Where can I enter my job updates?
- Do I have to use all Track & Tracing points?
- Can I add my own individual Track and Tracing / Time Planning points?
- Can I rename Track and Tracing / Time Planning points?
- How do I use track & tracing for a mission with several couriers?
- How is the agency informed about job updates?
- Why are some chat messages displayed in green?
- How and who is informed about changes in Track and Tracing / Time Planning?
- How is the courier informed about changes in Track & Tracing / Time Planning?
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Payment & Billing
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- How can I change my subscription plan?
- From which countries can PRIOjet Service be paid?
- How to enter a discount code for subscription booking?
- What is the difference between a discount code and an invitation code?
- When and how can I cancel my subscription?
- I don't want to continue using my account after the 14-day trial period, what do I have to do?
- Where can I enter the company details for the subscription invoice?
- How do I enter the VAT number so that I may not have to pay VAT with the invoice?
- How can I change something on my bill e.g. the address?
- How can I change my credit card for the next payment?