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PRIOjet
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- How can I change my subscription plan?
- From which countries can PRIOjet Service be paid?
- How to enter a discount code for subscription booking?
- What is the difference between a discount code and an invitation code?
- When and how can I cancel my subscription?
- I don't want to continue using my account after the 14-day trial period, what do I have to do?
- Where can I enter the company details for the subscription invoice?
- How do I enter the VAT number so that I may not have to pay VAT with the invoice?
- How can I change something on my bill e.g. the address?
- How can I change my credit card for the next payment?
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Logistics Agency
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- Do I have to use all Track and Tracing points and Time Planning points?
- Can I disable a track and tracing point?
- Can I enter several flights in the Track and Tracing / Time Planning?
- How can I use Track and Tracing for an order with several couriers?
- Can I add my own individual Track and Tracing / Time Planning points?
- Can I rename the Track and Tracing / Time Planning points?
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- How do I see the updates from the OBC?
- Why are some chat messages displayed in green?
- How and who is informed about changes in Track and Tracing / Time Planning?
- How is the courier informed about changes in Track & Tracing / Time Planning?
- Can I receive the tracking points by e-mail?
- Where does the automatic flight data come from?
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- Can other agencies see my connected couriers?
- How to invite other agents or agency employees on the platform?
- What are the differences of the agency user roles?
- How to remove an agency user?
- Can I reactivate my employee account after having previously deleted it?
- Can I invite more team members/employees than are included in my booked plan?
- Is my order data saved after completing the order?
- Are my data and documents safe on PRIOjet and how are they secured?
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- How can I change my subscription plan?
- From which countries can PRIOjet Service be paid?
- How to enter a discount code for subscription booking?
- What is the difference between a discount code and an invitation code?
- When and how can I cancel my subscription?
- I don't want to continue using my account after the 14-day trial period, what do I have to do?
- Where can I enter the company details for the subscription invoice?
- How do I enter the VAT number so that I may not have to pay VAT with the invoice?
- How can I change something on my bill e.g. the address?
- How can I change my credit card for the next payment?
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OBC
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- I was invited to PRIOjet Logistics by an agency, what do I have to do now?
- Can I register as a courier without an invitation?
- How do I get an invitation from my logistics agency?
- How do I sign up? / How can I register?
- How to Create an OBC Account?
- How can I set up my profile?
- How to upload profile information?
- How to update your profile and add document information (passport, visa, etc.)?
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- Is the PRIOjet app free of charge for OBCs?
- Is it possible to work with more than one agency on PRIOjet?
- I have received an invitation code, what to do next?
- What operating systems does PRIOjet support?
- Can I also use PRIOjet on a browser / desktop PC?
- In which languages is PRIOjet available?
- Why does the app goes back at the beginning when I open the SMS/Phone verification notification message while registering?
- Is the PRIOjet app available in dark mode?
- How to enable push notifications?
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- How can I accept a transport job?
- What if I get two jobs from the same day from two different agencies?
- How can I send files via the chat?
- How can I use the Availabilities feature?
- As a courier, I would like to use the "Schedule availability" function to share my future availabilities with my connected agencies. When I select the function, I receive the message: "This runway is closed for you".
- I accidentally rejected a job, how can I undo it?
- Which other logistics companies use PRIOjet?
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- Are my data and documents safe on PRIOjet and how are they secured?
- I have several nationalities and several passports; can I enter them all in PRIOjet?
- Visa and travel permits
- I am a member of several frequent flyer programs and different status levels, can I enter them all into PRIOjet?
- Vaccination certificates
- Health test reports
- What are background documents and are they mandatory?
- Other documents
- How can I cancel my paid OBC subscription?
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- Where can I enter my job updates?
- Do I have to use all Track & Tracing points?
- Can I add my own individual Track and Tracing / Time Planning points?
- Can I rename Track and Tracing / Time Planning points?
- How do I use track & tracing for a mission with several couriers?
- How is the agency informed about job updates?
- Why are some chat messages displayed in green?
- How and who is informed about changes in Track and Tracing / Time Planning?
- How is the courier informed about changes in Track & Tracing / Time Planning?
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- How can I change my subscription plan?
- From which countries can PRIOjet Service be paid?
- How to enter a discount code for subscription booking?
- What is the difference between a discount code and an invitation code?
- When and how can I cancel my subscription?
- I don't want to continue using my account after the 14-day trial period, what do I have to do?
- Where can I enter the company details for the subscription invoice?
- How do I enter the VAT number so that I may not have to pay VAT with the invoice?
- How can I change something on my bill e.g. the address?
- How can I change my credit card for the next payment?
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Transport Customer
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CO2 Emissions
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Can I cancel my CO2 compensation?
Updated15. August 2024
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Did you change your mind, bought by mistake or has your customer canceled their order? No problem! You can return compensation up to 10 days after purchase by forwarding the mail with the compensation details and your request of cancellation to support@priojet.com.
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